Lost baggage

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If you come to your destination your baggage is not delivered to you, you are entitled to compensation.

Before leaving the airport, you must report to the lost and found office with airfare and baggage receipt and then fill out the appropriate PIR (Property irregurarity Report) Form.

21 days after the opening of the P.I.R.. Baggage is deemed lost and you are entitled to a maximum compensation of approximately 1,131 euros for flights insured by EU companies around the world. You can also ask for a full refund of the values contained within the lost baggage.

In order to obtain the compensation, it is essential to keep the documents concerning the flight, the PIR, the baggage identification and the receipts of the goods purchased in lieu of the belongings contained in the baggage.

As regards airlines that do not adhere to the Montreal convention of 1999, in case of loss or damage to baggage, there is a compensation of up to 20 euros per kg to reach a maximum of 388 euros only if the damage is attributable to the airline.

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